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Wednesday, April 13, 2005

TopWin Telecom, SM Centerpoint

I brought my cellphone to this store for repair. So they repaired it. (This was in the 3rd quarter of 2004, maybe late August)

I paid and asked for a receipt. The repair guy gave me something like a "Service Order" slip.

I said, "This is not a receipt." The repair guy gave some lame excuses and asked me to talk to the store owner.

QUESTION ON MY MIND: ARE THERE VALID REASONS FOR NOT ISSUING A RECEIPT?

And then the store owner gave some more lame excuses! And she's even mad at me!

Attention, Department of Trade and Industry!

BY THE WAY: A few months after this incident, the same problem with my cellphone! Even worse!

ALTERNATIVE RECOMMENDATIONS:

IF COST IS NOT AN ISSUE and your cellphone warranty period is over, bring your cellphone to your cellular provider (e.g. Globe Telecom, where my mom got the phone unit)

IF COST IS AN ISSUE, bring your cellphone to FIX-IT, they repair cellphones and other electronics. In my one experience with these guys, they issued an official receipt, and my cellphone was repaired to the best they could, and I've had no problem with that cellphone until I re-sold it.

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